Senior Customer Success Manager
Build it. Shape it. Scale it.
IQM is redefining how modern advertisers navigate complex, highly regulated media environments. Our AI‑driven media buying platform is built to deliver smarter decision making, greater transparency, and real performance at scale where precision matters most! We’re building a team of curious and driven problem solvers who want to make an impact and help define what’s next in advertising.
Job Opportunity
IQM is seeking a Senior Customer Success Manager (CSM) to support and expand our general market / enterprise client relationships. This role is responsible for driving strategic account growth, retention, and long-term customer value across IQM’s DSP platform.
As a senior member of the Customer Success team, you will act as a trusted advisor to enterprise clients, partnering closely with senior stakeholders across brands and agencies. You will play a critical role in shaping client strategy, influencing revenue outcomes, and ensuring successful adoption of IQM’s platform across complex organizations.
This role requires deep expertise in AdTech and programmatic advertising, strong client leadership skills, and the ability to operate cross-functionally in a fast-paced environment.
This role is hybrid, meaning team members are expected to work one to two days per week in person at one of the office locations in either NY/DC.
At this time, IQM does not sponsor new applicants for employment authorization for this position.
What You’ll Do
- Client Management and Success: Serve as the strategic lead and primary point of contact for assigned enterprise clients, managing relationships across both self-serve and managed-service accounts. Build and maintain relationships with senior stakeholders and decision-makers, positioning IQM as a long-term strategic partner.
- Strategic Guidance: Lead end-to-end client lifecycle, including onboarding, enablement, adoption, retention, and expansion. Partner with clients to develop data-driven media strategies, translating business goals into actionable platform execution across inventory types, targeting, and optimization approaches.
- Retention and Growth: Monitor account health and proactively identify risks, performance gaps, and growth opportunities. Drive account growth and expansion opportunities, including renewals, upsells, and increased platform adoption.
- Training and Enablement: Act as a subject matter expert on IQM’s platform, providing advanced training, insights, and best practices to clients. Mentor junior team members and contribute to scaling Customer Success processes and best practices.
- Cross-Functional Collaboration: Collaborate cross-functionally with Sales, AdOps, Product, and Engineering to resolve complex issues and improve client outcomes. Provide client feedback and market insights to internal teams to influence product development and go-to-market strategy.
Who You Are
- 5–8+ years of experience in Customer Success, Account Management, or Ad Operations within AdTech or programmatic advertising.
- Strong expertise in DSP platforms, programmatic media, and the broader AdTech ecosystem.
- Proven experience managing and growing enterprise-level clients in a SaaS or AdTech environment.
- Demonstrated ability to own and expand strategic accounts, including renewals and revenue growth.
- Excellent communication, presentation, and executive-level relationship management skills.
- Strong analytical skills with the ability to translate campaign data into strategic insights and recommendations
We’re Excited If You Have
- Experience mentoring or leading initiatives within a Customer Success or Account Management team.
- Ability to manage multiple complex accounts and stakeholders in a fast-paced environment.
- Experience working with both self-serve and managed-service clients.
Working at IQM
At IQM, we believe that happy, healthy employees are the key to our success! That’s why we’ve built a benefits package that’s got you covered from head to toe, and your bank account too!
- 100% Employer-Paid Healthcare: IQM covers 100% of employee healthcare premiums, so you can focus on your work, not your benefits costs.
- Health and Wellness: Stay in top shape with multiple medical plan options, plus dental and vision coverage. A healthy smile and clear vision go a long way.
- Future Proof Your Finances: Our 401(k) program comes with a 3% company match, and you can save anywhere from 1% to 80% of your paycheck, whether retirement means a beach, the mountains, or something in between.
- Total Well-Being: From physical health to mental wellness and financial peace of mind, we offer resources to support every part of your journey, so you can feel great and do your best work.
At IQM, we’re not just building a team, we’re creating a workplace where you can thrive!
Protect Yourself From Job Scams
At IQM, your safety matters. We will never ask for payment, banking details, or passwords at any stage of the hiring process. All official communication will come from an IQM email address.
If you believe you’ve been contacted by someone misrepresenting IQM, please do not respond and report the activity through the platform where you encountered the message.
About IQM
IQM is a global media buying platform that empowers political, healthcare and other specialty advertisers in highly regulated verticals to use and enhance their data to make better ad buying decisions.
Our platform enables advertisers to construct precise audience segments that align seamlessly with their desired target audience base, using their own data, top-tier third-party data sources, and IQM’s proprietary AI-driven audience intelligence engine. This leads to more accurate forecasting, budgeting and targeting, as well as delivering campaigns that perform better across screens and formats.
Over the past year, IQM has been awarded:
- Best New Product: IQM Power Segments — Reed Awards, 2026
- Engineering Team of the Year — CampaignTech Awards, 2025
- Best Customer Service | Tech Vendor — CampaignTech Awards, 2025
- Best Demand-Side Platform — MarTech Breakthrough Awards, 2025
- Best Demand-Side Technology — AdExchanger Awards, 2025
- Best Use of Online Targeting | U.S. House/Senate — Reed Awards, 2025
Highlighting IQM’s leadership in innovation and excellence in programmatic advertising.
For more information, visit iqm.com
