IQM is seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team, focused on the Political Vertical. In this role, you will directly manage relationships with political clients ranging from self-serve to managed-service accounts ensuring they maximize the value of our DSP platform.
You’ll serve as a trusted advisor, trainer, and strategic partner to campaigns, agencies, and advocacy groups that leverage programmatic media for political advertising. This position requires strong expertise in programmatic advertising, a deep understanding of political compliance, and a passion for helping clients succeed in a fast-paced, high-stakes environment.
Key Responsibilities
Client Management & Success: Serve as the primary point of contact for assigned political accounts, including self-serve and managed-service. Build and maintain strong client relationships to drive satisfaction, retention, and upsell opportunities. Translate client campaign goals into actionable platform strategies that ensure success.
Training & Enablement: Lead onboarding sessions and structured training programs for political clients. Provide ongoing education on new features, compliance requirements (FEC, state-level regulations), and best practices in political programmatic advertising.
Campaign Support: Partner with clients on campaign setup, optimization, troubleshooting, and real-time adjustments. Support managed-service campaigns to ensure delivery, performance, and compliance standards are met.
Strategic Guidance: Act as a subject matter expert in political advertising, advising on targeting strategies, inventory (CTV, display, mobile, OTT), and voter audience segmentation. Collaborate with AdOps, Sales, and Product teams to represent client feedback and influence product improvements.
Retention & Growth: Monitor client health, proactively identify risks, and develop success plans to secure renewals. Identify and drive upsell opportunities to expand platform adoption.
Requirements & Qualifications
5+ years in Customer Success, Account Management, or Ad Operations.
Strong background in AdTech, programmatic advertising, and DSP platforms.
Political tech or agency-side experience (Required).
Direct experience with political advertising and compliance regulations (FEC, state-level).
Experience managing self-serve and managed-service clients in fast-paced environments.
Exceptional communication, presentation, and relationship-building skills.
Proven ability to train and enable clients on complex SaaS or AdTech platforms.
Analytical mindset with the ability to turn campaign data into actionable insights.
Strong organizational skills with the ability to manage multiple accounts and deadlines.
About IQM:
IQM is a global media buying platform that empowers political, healthcare and other specialty advertisers in highly regulated verticals to use and enhance their data to make better ad buying decisions.
Their platform enables advertisers to construct precise audience segments that align seamlessly with their desired target audience base, using their own data, top-tier third-party data sources, and IQM’s proprietary AI-driven audience intelligence engine. This leads to more accurate forecasting, budgeting and targeting, as well as delivering campaigns that perform better across screens and formats.
IQM was recently honored with the Best Demand-Side Platform award at the 2025 MarTech Breakthrough Awards and the Best Demand-Side Technology award at the 2025 AdExchanger Awards, highlighting its leadership in innovation and excellence in programmatic advertising.
For more information, visit www.iqm.com
